AI Agent TERMS & CONDITIONS

Company Name: Simple Build, LLC, a Michigan corporation
Principal Place of Business: 2178 SOUTH STATE ST., SUITE D, ANN ARBOR, MI 48104

These Terms & Conditions (“Agreement”) govern access to and use of the AI Receptionist services (“Services”) provided by [Company Name] (“Company,” “we,” “us,” or “our”). By accessing or using the Services, the client (“Client,” “you,” or “your”) agrees to be bound by this Agreement.

1. DESCRIPTION OF SERVICES

Company provides AI-powered receptionist and call-handling services, which may include but are not limited to:

  • Automated answering of inbound calls

  • Call routing and message taking

  • Appointment scheduling

  • SMS or email follow-up communications

  • Integration with third-party platforms

  • AI-generated summaries and call transcripts

Services may be delivered via website, telephony systems, SMS, APIs, dashboards, or other related platforms.

Company reserves the right to modify, suspend, or discontinue any portion of the Services at any time.

2. ELIGIBILITY

Client represents that they are at least 18 years old and have the authority to enter into this Agreement on behalf of themselves or their business.

3. CLIENT RESPONSIBILITIES

Client agrees to:

  • Provide accurate and current business information

  • Maintain confidentiality of account credentials

  • Ensure lawful use of the Services

  • Obtain any required consent from callers where required by law (including call recording laws)

  • Comply with all applicable federal, state, and local laws

Client is solely responsible for all content, instructions, and data submitted to the Services.

4. AI SERVICE LIMITATIONS

Client acknowledges that:

  • The Services rely on artificial intelligence and automated systems.

  • AI-generated responses may contain inaccuracies or errors.

  • The Service is not a substitute for human judgment.

  • The Company does not guarantee perfect call handling, appointment accuracy, or message transcription.

Client is responsible for reviewing and verifying AI-generated communications where necessary.

5. FEES & PAYMENT

Fees for Services are set forth in the applicable order form, proposal, or subscription plan.

  • Payments are due in advance unless otherwise stated.

  • Late payments may result in suspension or termination.

  • All fees are non-refundable unless otherwise agreed in writing.

  • Client is responsible for all applicable taxes.

6. THIRD-PARTY SERVICES

Services may integrate with third-party platforms (e.g., CRMs, calendar systems, SMS gateways). Company is not responsible for:

  • Third-party system downtime

  • API failures

  • Data loss caused by third-party platforms

  • Changes in third-party pricing or policies

7. DATA & PRIVACY

Company will process data in accordance with its Privacy Policy.

Client acknowledges that:

  • Calls may be recorded or transcribed.

  • Data may be processed using cloud-based infrastructure.

  • AI systems may analyze content to provide functionality.

Client is responsible for ensuring compliance with any applicable data protection laws (including call recording consent requirements under Michigan law and other jurisdictions).

8. DISCLAIMERS OF WARRANTIES AND LIMITATIONS ON LIABILITY

Client agrees that access to content and use of services available through this website or platform is on an “as-is,” “as available” basis, and Company specifically disclaims any representations or warranties, express or implied, including, without limitation, any representations or warranties of merchantability or fitness for a particular purpose or non-infringement. Company makes no warranty that the service will meet client requirements, that the service will be uninterrupted, timely, secure, or error free; nor does Company make any warranty as to the results that may be obtained from the use of the service or as to the accuracy or reliability of any information obtained through the service. Company makes no warranty regarding any goods or services purchased or information obtained through the service or use of this website (including any links to third-party websites).

Company and its subsidiaries, affiliates, shareholders, directors, officers, employees, contractors, and licensors will not be liable (jointly or severally) to client or any other person as a result of your access or use of this website or services for indirect, consequential, special, incidental, punitive, or exemplary damages, including, without limitation, lost income or savings of any kind (collectively, the “Excluded Damages”), whether or not characterized in negligence, tort, contract, or other theory of liability, even if Company has been advised of the possibility of or could have foreseen any of the Excluded Damages, and irrespective of any failure of an essential purpose of a limited remedy.

In no event shall Company’s total cumulative liability exceed the total amount paid by client to Company during the one (1) month preceding the event giving rise to the claim. If annual payments are made, the liability shall not exceed the annual amount paid by client divided by twelve (12).

If any applicable authority holds any portion of this section to be unenforceable, then liability will be limited to the fullest possible extent permitted by applicable law.

9. INDEMNIFICATION

Client agrees to indemnify, defend, and hold harmless Company and its affiliates, officers, employees, and contractors from any claims, liabilities, damages, or expenses (including reasonable attorneys’ fees) arising from:

  • Client’s misuse of the Services

  • Violation of applicable laws

  • Inaccurate or unlawful content provided by Client

  • Failure to obtain required call recording consent

10. TERMINATION

Either party may terminate Services pursuant to the applicable service agreement.

Company may immediately suspend or terminate Services if:

  • Client breaches this Agreement

  • Non-payment occurs

  • Services are used unlawfully

Upon termination, Client remains responsible for any unpaid fees.

11. ARBITRATION

Any controversy or claim arising out of or relating to this website, or the products sold here shall be settled by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association. Any such controversy or claim shall be arbitrated on an individual basis and shall not be consolidated in any arbitration with any claim or controversy of any other party. The arbitration shall be conducted within Washtenaw County, Michigan, and any court having jurisdiction thereof may enter judgment on the arbitration award. The arbitrator shall provide written reasons for the award. Either Client or Company may seek any interim or preliminary relief from a court of competent jurisdiction in Washtenaw County, Michigan necessary to protect the rights or property of Client or Company pending the completion of arbitration. 

11. GOVERNING LAW

Client agrees that this Agreement, as well as any and all claims arising from this Agreement will be governed by and construed in accordance with the laws of the State of Michigan.

12. GENERAL

The headings used herein are for convenience only and shall not control or affect the meaning of this Agreement. Company may discontinue or change this website and its related services, or their availability, at any time. This Agreement may be modified at Company’s discretion, and the Company shall post a new version of the Agreement to the Website at the time of any modification. The Client’s use or continued use of the Website and the Services shall constitute the Client’s consent to any modifications to the Agreement.


Last updated: February 26, 2026

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